Gambling is entertainment. It should feel enjoyable, not stressful. Rebate99 provides the tools, resources, and information you need to keep your gaming experience in healthy balance — and to seek help if things ever start to feel out of control.
Rebate99 believes responsible gambling isn't a checkbox — it's a continuous commitment built into every part of how we operate.
Every account on Rebate99 undergoes mandatory age and identity verification. We do not permit anyone under 21 years of age to register, deposit, or place wagers on our platform — no exceptions.
Set daily, weekly, or monthly deposit and loss limits directly from your account settings. Once applied, reductions take effect immediately while increases are subject to a mandatory cooling-off period.
If you need a break, Rebate99 provides self-exclusion periods ranging from 30 days through to permanent closure. Self-exclusion is applied to your account immediately upon request with no persuasion or delay.
Enable session timers to receive automatic reminders of how long you've been playing. Reality check notifications prompt you to review your activity at intervals you choose — 30 minutes, 1 hour, or 2 hours.
Access a full history of your deposits, withdrawals, wagers, wins, and losses at any time from your account dashboard. Clear visibility of your gambling activity is one of the most effective responsible gambling tools available.
Rebate99 provides information on professional gambling support services available in Malaysia and internationally. If you feel you need help, reaching out is always the right decision — and we make it easy to do so.
Responsible gambling is the practice of keeping your gambling activity enjoyable, controlled, and within boundaries that don't affect your financial wellbeing, relationships, or mental health. It doesn't mean never gambling — it means gambling with awareness and intent.
At Rebate99, we see responsible gambling as a shared responsibility. We provide the tools and environment; you make the decisions. The most important decisions are the ones made before you open a session — knowing your budget, knowing your time, and knowing when to stop.
Gambling outcomes are determined by chance. There is no system, strategy, or "hot streak" that changes the underlying odds. The house edge is a mathematical certainty over time. Playing with this awareness helps keep gambling in its proper place: entertainment, not income.
All Rebate99 responsible gambling tools are free, accessible from your account settings at any time, and take effect without requiring you to contact support.
Set a maximum deposit amount per day, week, or month. Decreases apply immediately. Increases require a 24-hour cooling-off period before taking effect, protecting you from impulsive decisions.
Cap the total net loss you're willing to sustain within a set period. Once your limit is reached, further play is paused until the next period begins. A powerful tool for players who set strict entertainment budgets.
Set maximum session durations ranging from 30 minutes to 8 hours. When your limit is reached, you will be automatically logged out and notified of your session activity before you can begin a new session.
Enable periodic pop-up notifications during active sessions showing your net win/loss position, time played, and total wagered. Reality checks give you an honest snapshot of your session at regular intervals you define.
Take a short break from gambling with a cooling-off period of 1, 7, 14, or 30 days. Your account will be temporarily suspended for the chosen period. You can extend but not shorten a cooling-off period once applied.
Request a self-exclusion of 30 days, 90 days, 180 days, 1 year, or permanent closure. Self-exclusion is applied immediately upon request. Rebate99 will not reverse a self-exclusion during its active period under any circumstances.
All responsible gambling tools are accessible from the Account Settings → Responsible Gambling section when logged in to your Rebate99 account. If you have difficulty locating the tools or require assistance activating them, our 24/7 live support team will help you immediately — without asking why you want them.
Setting deposit and loss limits takes less than two minutes and is one of the most practical things you can do to keep your gambling healthy. Here's how:
Access your account from any device. The full responsible gambling tools suite is available on both desktop and mobile browsers — no app download required.
Click your profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.
Within Account Settings, locate the "Responsible Gambling" tab. This section contains all available player protection tools in one place.
Select the tool you want to activate — deposit limit, loss limit, session timer, or self-exclusion — enter your preferred value or period, then confirm your selection.
You will receive a confirmation notification on-screen and via email. Reductions and restrictions take effect immediately. Limit increases are subject to the mandatory 24-hour review period.
Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first step toward addressing it.
Recognising a problem is not a weakness — it takes courage and self-awareness. Please use Rebate99's self-exclusion tool immediately and reach out to one of the professional support services listed below. You do not have to manage this alone.
The following questions are adapted from standard gambling behaviour assessment frameworks. Reflect on each one honestly. If you answer "yes" to three or more, consider speaking with a professional support service.
Have you ever felt the need to bet more and more money to get the same level of excitement from gambling?
Have you ever gone back to win back money you lost gambling on a previous day?
Have you ever lied to family members or others about how much time or money you spend gambling?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Has gambling ever caused you serious financial difficulty — affecting your ability to pay bills, debts, or essential living expenses?
Have you ever gambled to escape from personal problems, work stress, loneliness, or a low mood?
Have you ever considered or attempted to harm yourself as a result of problems caused by gambling?
Have people who care about you ever expressed concern about your gambling habits, or asked you to spend less time or money gambling?
Please consider activating Rebate99's self-exclusion tool immediately through your account settings, and reaching out to a professional support service. See the support resources listed in the next section. Seeking help is the most important step you can take.
Professional help is available — and it's free. The following organisations provide confidential gambling support to people in Malaysia and globally. Contact details are displayed as plain text for reference.
Malaysia's national welfare helpline operated by the Department of Social Welfare (Jabatan Kebajikan Masyarakat). Free, 24-hour confidential support for individuals in distress, including gambling-related concerns.
Kuala Lumpur-based emotional support service offering confidential listening and crisis support for individuals experiencing stress, anxiety, or mental health challenges, including gambling-related distress.
UK-based international gambling support organisation providing free information, advice, and counselling for anyone affected by problem gambling. GamCare offers online chat support accessible from Malaysia.
A worldwide peer support fellowship for people who have a gambling problem. Gamblers Anonymous operates a 12-step recovery programme with online meetings accessible to participants in Malaysia and the region.
Every organisation listed above operates with strict confidentiality. You do not need to give your full name, account details, or any information you are not comfortable sharing. These services exist to help — not to judge.
If you or someone you know is in immediate danger of self-harm, please call emergency services at 999 or proceed to the nearest hospital emergency department immediately. Talian Kasih 15999 also provides crisis intervention support.
Rebate99 enforces a strict minimum age of 21 years. This is non-negotiable. We verify age at the point of registration and again at the first withdrawal, using mandatory KYC document checks including Malaysian IC (MyKad) or valid passport submission.
Any account found to belong to a person under 21 years of age will be immediately suspended. All funds associated with the account will be handled in accordance with our Terms & Conditions and applicable law. We take underage gambling seriously and cooperate fully with relevant authorities in any investigation.
If you are a parent or guardian and believe someone under your care has registered an account on Rebate99, please contact our 24/7 live support team immediately. We will prioritise the matter and act without delay.
Rebate99's responsible gambling tools are available in your account settings right now. If you have any concerns about your gambling, our support team is available 24/7 — and there's no judgement, ever.
For full platform terms, see our Terms & Conditions. For data and privacy information, see our Privacy Policy. Rebate99 is strictly for players aged 21 and above.