At Rebate99, the privacy and security of your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you hold as a Rebate99 account holder.
Key principles that guide how Rebate99 handles your personal data. Full details follow in the policy below.
Rebate99 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data belongs to you.
All data transmitted between your device and our platform is encrypted using industry-standard 256-bit SSL/TLS protocols. Your account credentials and MYR transaction details are protected in transit and at rest.
We collect only the personal information that is strictly necessary to operate your account, verify your identity, process MYR transactions, and comply with our legal and compliance obligations.
You have the right to access, correct, or request deletion of your personal data. You may also withdraw consent for marketing communications at any time from your account settings.
Rebate99 uses cookies to maintain your session, remember preferences, and analyse platform usage. You can manage non-essential cookie preferences at any time.
Identity verification documents you submit during KYC — including Malaysian IC (MyKad) copies — are stored securely and used solely for account verification, fraud prevention, and regulatory compliance.
Rebate99 ("we", "us", "our", "the Platform") operates an online casino and sports betting platform accessible at rebate99.cam. We are committed to protecting the personal data of all individuals who interact with our platform, including registered account holders, visitors, and prospective users.
This Privacy Policy ("Policy") describes in detail how Rebate99 collects, uses, stores, shares, and protects personal information in connection with your use of the Platform and its Services. It applies to all users of the Rebate99 platform, including Malaysian players transacting in MYR across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations from which the Platform is accessed.
By registering an account on Rebate99, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.
Scope of This Policy: This Policy covers data collected through the Rebate99 website, all associated platform pages, live chat and support interactions, account registration and KYC processes, payment and withdrawal processing, and any promotional or loyalty programme participation.
For the purposes of this Privacy Policy, the following definitions apply:
When you register an account, complete KYC verification, make a deposit, request a withdrawal, contact support, or participate in a promotion, you may provide the following categories of personal data:
When you access and use the Rebate99 platform, certain technical and behavioural data is collected automatically through our systems and third-party analytics tools:
In limited circumstances, Rebate99 may receive personal data about you from third parties, including:
📌 Note on Cryptocurrency Transactions: For users depositing or withdrawing via BTC or USDT, Rebate99 records the blockchain wallet address and transaction hash. We do not collect or store private wallet keys. Cryptocurrency transaction records are retained in accordance with our data retention policy set out in Section 7.
Rebate99 processes your personal data for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Name, email, phone, date of birth, username |
| Identity verification (KYC/AML) | IC/passport, address, date of birth, KYC documents |
| Processing MYR deposits and withdrawals | Payment method details, transaction records |
| Fraud detection and platform security | IP address, device data, transaction patterns, login history |
| Responsible gambling tools and monitoring | Wagering history, session data, self-exclusion flags |
| Customer support and dispute resolution | Account details, communication records, transaction data |
| VIP programme and loyalty rewards | Account activity, wagering history, tier status |
| Marketing communications (with consent) | Email address, promotional preferences |
| Platform analytics and improvement | Session data, game activity logs, navigation patterns |
| Legal and regulatory compliance | All categories where required by applicable law |
Rebate99 processes your personal data on the following legal bases:
Rebate99 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These providers act as data processors under written agreements that bind them to process data only on our instructions and to maintain appropriate security standards. Categories of data processors include:
Rebate99 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so or where such disclosure is necessary to protect the legal rights, property, or safety of Rebate99, its users, or the general public.
Rebate99 does not sell, rent, licence, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any data sharing is limited to the purposes described in this Policy.
Important: Rebate99 will never contact you asking you to share your password, full payment card details, or OTP codes. If you receive a communication of this nature claiming to be from Rebate99, please report it to our support team immediately.
Rebate99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention approach is as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Rebate99 implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
While we employ strong security practices, no method of electronic transmission or storage is completely free from risk. In the event of a security incident affecting your personal data, Rebate99 will notify you promptly in accordance with applicable legal requirements.
The Rebate99 platform uses cookies and similar technologies to maintain session integrity, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential Cookies | Maintain your login session, security tokens, and core platform functionality | Yes — cannot be disabled |
| Functional Cookies | Remember your language preferences, game lobby settings, and display preferences | Optional |
| Analytics Cookies | Collect anonymised data on how users navigate the platform to help us improve the experience | Optional |
| Security Cookies | Assist in detecting and preventing fraud, bot activity, and unauthorised access attempts | Yes — cannot be disabled |
You can manage your cookie preferences for optional cookie categories through your browser settings. Please note that disabling essential or security cookies may impair the functionality of your Rebate99 account and prevent you from logging in or completing transactions.
As a data subject whose personal information is processed by Rebate99, you are entitled to exercise the following rights. To exercise any of these rights, please contact our support team via live chat or by writing to our contact address in Section 15.
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
Request that we temporarily restrict processing of your personal data in certain circumstances, such as while a dispute is being resolved.
Receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
Object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on our legitimate interests.
We will respond to all data rights requests within a reasonable timeframe, generally within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly.
The Rebate99 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Age verification is a mandatory component of our account registration and KYC process.
If Rebate99 discovers or is notified that an account has been registered by an individual under the age of 21, that account will be immediately suspended, all associated funds will be handled in accordance with applicable law, and all personal data associated with the account will be deleted without undue delay.
🔞 Parent or Guardian Alert: If you believe a minor under your care has registered an account on Rebate99, please contact our support team immediately via live chat. We will prioritise the investigation and closure of the account.
The Rebate99 platform does not contain links to external third-party websites. Any payment processing that redirects you temporarily to a third-party payment gateway (such as an FPX bank selection page or a DuitNow confirmation screen) is conducted by our verified payment partners under their own privacy policies and security standards.
Rebate99 is not responsible for the privacy practices or content of any third-party systems you may interact with in connection with payment processing. We recommend reviewing the privacy notice of your chosen payment provider (e.g., Maybank, CIMB, Touch 'n Go eWallet) for information on how they handle your financial data.
Rebate99 may process or store personal data on servers located outside of Malaysia in connection with our hosting infrastructure or third-party data processor arrangements. Where personal data is transferred internationally, Rebate99 ensures that appropriate safeguards are in place, including contractual data protection clauses with the recipient entity, to ensure that your personal data receives a standard of protection equivalent to that afforded within Malaysia.
By using the Rebate99 platform and providing us with your personal data, you acknowledge and agree that your data may be transferred to and processed in countries outside Malaysia as described in this section.
Rebate99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, we will provide notice to registered account holders via the email address associated with your account, or by displaying a prominent notice on the Platform, prior to the changes taking effect.
The most current version of this Privacy Policy is always available at rebate99.cam/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Policy.
If you have concerns about any proposed changes to this Policy, you are encouraged to contact us before the effective date. You may also request account closure in accordance with our Terms & Conditions if you do not agree to the revised terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, wish to raise a privacy concern, or need to report a potential data security incident, please contact Rebate99 through the following channels. Our support team is available 24 hours a day, 7 days a week.
If you have questions about how Rebate99 handles your personal data, our support team is available around the clock. You can also explore our FAQ for quick answers to common account and security questions.
See also our Terms & Conditions and Responsible Gambling policy. This platform is strictly for players aged 21 and above.