Rebate99 FAQ — Complete Player Guide

Rebate99 requires a clear copy of your Malaysian IC (MyKad) front and back, or a valid passport photo page. For address verification, a recent utility bill or bank statement from Maybank, CIMB, or Public Bank issued within the last three months is accepted. KYC is mandatory before your first withdrawal and is typically reviewed within one to three business hours.

No. Rebate99 enforces a strict one-account-per-player policy. Registering multiple accounts — whether under different names, emails, or device profiles — is a breach of our Terms and Conditions. Duplicate accounts will be suspended and any associated balances or bonuses forfeited. If you have trouble accessing your existing account, contact our 24/7 live support team directly.

Click the "Forgot Password?" link on the login page. Enter the email address registered to your account and will receive a password reset link within a few minutes. If the email doesn't arrive, check your spam folder. For further assistance, our live chat support team is available around the clock to help you regain access securely.

You can request account closure at any time by contacting Rebate99's live support team through the on-platform live chat. Before closure, any real-money balance will be returned to your verified payment method. If you are closing your account due to gambling-related concerns, we strongly encourage you to consider our self-exclusion tool instead, which takes effect immediately and can be set for a defined period.

The minimum deposit at Rebate99 is RM 30 per transaction. This applies across all supported payment methods, including Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. The maximum single deposit is RM 30,000. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees charged by Rebate99.

Touch 'n Go eWallet withdrawals at Rebate99 are typically processed within 5 minutes during normal operating hours. Processing time may extend slightly during peak periods or scheduled maintenance windows. To ensure smooth processing, your Touch 'n Go account must be registered under the same name as your verified Rebate99 account. Third-party withdrawals are not permitted.

Rebate99 supports a wide range of Malaysian payment methods: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, DuitNow, FPX (Financial Process Exchange), Touch 'n Go eWallet, Boost, and GrabPay. Cryptocurrency options including Bitcoin (BTC) and USDT are also available. All methods support both deposits and withdrawals, with processing times varying by method.

Rebate99 does not charge any transaction fees on deposits or withdrawals processed in MYR through standard Malaysian payment channels including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfers. Your or e-wallet provider may apply their own transfer fees — please check with them directly. Cryptocurrency transactions may be subject to blockchain network fees.

Direct bank transfer withdrawals via Maybank2u, CIMB Clicks, Public Bank, or Hong Leong Connect are typically completed within 15 to 60 minutes during normal operating hours. DuitNow and FPX withdrawals generally process in5 to 15 minutes. All withdrawals require your account to have completed KYC verification, and the destination bank account must be registered in your own name.

Rebate99 offers an extensive slot game library sourced from leading international providers. The collection includes classic3-reel slots, modern 5-reel video slots, and high-volatility jackpot titles. Games feature a range of themes, bonus rounds, free spin features, and varying bet sizes — from RM 0.10 per spin up to high-roller stakes. The full catalogue is accessible on both desktop and mobile browsers.

Yes. Rebate99 features a live casino lobby with real-time streaming of professional live dealer games including Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, Live Dragon Tiger, and more. Games are streamed in high definition from licensed studio facilities. Live casino tables are available around the clock withmultiple bet limit ranges catering to casual players and high rolers alike.

Yes. Rebate99's sportsbook covers live and pre-match betting on Liga Super Malaysia, the FA Cup Malaysia, the English Premier League (EPL), La Liga, the UEFA Champions League, and many other domestic and international competitions. Live football betting allows you to place wagers while the match is in progress, with odds updated in real time. UFC, NBA, and other sports are also available.

Rebate99 is fully optimised for mobile play through any modern smartphone or tablet browser —no app download is required. The platform uses responsive design, meaning the full casino lobby, sportsbook, live dealer games, account management, and deposit or withdrawal features are all accessible on iOS and Android devices. All mobile sessions are protected by the same256-bit SSL encryption as desktop access.

Slot games at Rebate99 are sourced from certified providers and feature RTP rates set by the game developer and independently verified. RTP figures for individual games are typically stated in each game's information or paytable section. Most slots on the platform have RTPs ranging from 94% to 97%. Rebate99 does not modify the RTP settings of any game supplied by its providers.

Rebate99 offers a welcome bonus for newly registered players on their first qualifying deposit. The specific bonus percentage, cap amount, and eligible games are stated on the promotions page at the time of your registration. All welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Check the current promotion terms directly on the platform for the latest offer details.

Rebate99's signature daily cashback programme returns a percentage of your net losses or total wagers — depending on your VIP tier — directly to your account each day. Cashback rates range from 0.3% at Bronze up to 1.2% at Diamond tier, with Royal Black Diamond rates negotiated individually. Rebate credits are applied automatically, with no wagering requirement on the cashback amount itself, subject to fair use limits.

Wagering requirements — sometimes called rollover requirements — specify how many times a bonus amount must be wagered before it and any associated winings become eligible for withdrawal. At Rebate99, the applicable wagering multiplier for each promotion is clearly stated in that promotion's individual terms. Requirements vary by bonus type. Always read the specific promotion terms before opting in to fully understand the conditions.

Rebate99's VIP programme rewards consistent players with progressively better benefits acrosssix tiers: Bronze, Silver, Gold, Platinum, Diamond, and Royal Black Diamond. Tier progression is based on cumulative wagering activity. Higher tiers unlock increased cashback rebate rates, faster withdrawal processing, higher deposit and withdrawal limits, dedicated account management, and exclusive promotion access.

Rebate99 periodically runs referal and affiliate promotions that reward players for introducing new members to the platform. Eligibility conditions, reward amounts, and any wagering requirements attached to referral bonuses are published in the specific promotion terms when available. Contact the live support team or check the promotions section of your account dashboard for the latest referal programme details.

Rebate99 operates as an online entertainment platform providing casino-style games and sports betting to adult users. The platform uses certified RNG technology from licensed international game providers for all slot and table games, and employs professional live dealer studios for live casino products. All transactions are secured with256-bit SSL encryption. Players are responsible for ensuring online gaming is lawful in their own jurisdiction.

The minimum age to register and play at Rebate99 is 21 years old. This is strictly enforced through mandatory KYC identity verification during account setup and before any withdrawal is processed. Accounts found to belong to individuals under 21 will be immediately closed and any funds handled in accordance with our Terms and Conditions. We cooperate fully with relevant authorities on underage gambling prevention.

To activate self-exclusion on Rebate99, log in and navigate to Account Settings → Responsible Gambling. Choose your preferred period —30 days, 90 days,180 days, 1 year, or permanent closure — and confirm your selection. Self-exclusion takes effect immediately. Rebate99 will not reverse a self-exclusion during its active period under any circumstances. Our live support team can also activate this on your behalf, without delay or question.

Rebate99 offers a full suite of responsible gambling tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion. Reductions take effect immediately; increases are subject to a mandatory24-hour waiting period. Our24/7 support team can help you activate any tool instantly. See our Responsible Gambling page for full details.

Several confidential support services are available in Malaysia and internationally. Talian Kasih (15999) is Malaysia's national welfare helpline, free and available 24 hours a day. Befrienders Kuala Lumpur (03-7627 2929) provides emotional support for those in distress. GamCare (0808 8020 133) is an international gambling support organisation with online chat accessible from Malaysia. Gamblers Anonymous also operates an international peer support programme. Rebate99 encourages any player who feels their gambling is becoming a problem to reach out to these services without hesitation.